Complaints procedure

Complaints Policy

Please complete form below and someone will be in contact with you within 48hrs to help find a resolution.

If you have any issues with contacting us via the form please feel free to contact us direct via email at a2zflooring@hotmail.com.

We do state in our terms and conditions on our invoice, if you have provided the materials yourself any issues with them will have to be dealt with by your own accord as long as it is not a installation issue, we may help you if you need evidence that the material is incorrect, mis sold or faulty at point of delivery.

We do also charge a minimum charge if we cannot fit customer supplied materials due to them being incorrect or faulty on day of installation.

COMPLAINTS POLICY

The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.

To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.

Our Procedure

Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader the business uses Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031

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© 2019 a2zflooringsolutions LTD   

Company Number: 10457618     Registered in England

Company's Registered address 11 Homefield close, St Pauls Cray, Kent, Br52px

Vat Number: 254223037